Returns Info

Thanks for shopping at DTG Print Magic Ltd. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item to us, contact us.

  • Please note that this guarantee does not apply to items printed or embroidered to your own design, or to items such as underwear.

    We will always refund in full or exchange the rare faulty item. Please email us with the details. 

    Please obtain a "proof of posting" form free from the post office for any returns -this will "insure" your parcel up to £28. For higher value items we recommend that you use recorded delivery - the parcel is your responsibility until it reaches us. 

    This does not affect your statutory rights.
    Please send returns to: The Granary, Whitegate Farm, Witcham Road. Mepal, Ely, CB6 2AF


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